Wednesday 20 May 2015 08:22
We are still awaiting a final resolution to the access issue for Lorenzo.
HSCIC are continuing to work on the issue as a priority. So far over 1,000 unique users have managed to log-in and use Lorenzo. We have a fix for users who are only able access one tab in Lorenzo and will be emailing those staff directly to ask them to confirm it’s working.
Please can all staff try and log-in to Lorenzo again this morning either via clinical applications or the desktop icon.
If you receive an error message when trying to log-in please make sure you capture your error messsage, if it is a different error message to the one you received previously then please log this via the ICT web log making sure to provide full details along with your Smartcard and IMT number. It is really important that you pay attention to the error message as this may change as we carry out fixes, and some of these we have specific fixes for so it’s vital we know what new messages you get.
If you are unable to log-in then please continue MH CareNotes and downtime forms until further notice. Clinical notes should be completed on paper and kept with the downtime forms until they can be entered into Lorenzo.
We will keep you posted on our progress throughout the day, thank you again for your patience and understanding.
Leigh Howlett, Director of Strategy and Resources