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NHS Staff Survey 2014 – Norfolk & Suffolk NHS Foundation Trust (NSFT) is worst performing mental health trust in England – official

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IslBG

These results are appalling. They are not only bottom quartile, they are bottom quartile of the bottom quartile, absolutely the worst of the worst.

  • Overall staff engagement – NSFT is worst of the 57 mental health trusts in England by miles – even worse than last year
  • Staff motivation at work – NSFT is worst of the 57 mental health trusts in England – for the second year running
  • Staff recommendation of trust as a place to work or to receive treatment – worst of the 57 mental health trusts in England – even worse than last year
  • Job satisfaction – NSFT is worst of the 57 mental health trusts in England – for the second year running
  • Staff reporting good communication between senior management and staff – worst of the 57 mental health trusts in England – even worse than last year
  • Staff experiencing harassment, bullying or abuse from staff –  4th worst of the 57 mental health trusts in England – worryingly, by far the worst trust for this measure is Birmingham & Solihill which has been chosen as NSFT’s ‘buddy trust’. Is more bullying the solution to NSFT’s problems? We don’t think so.
  • Percentage of staff witnessing potentially harmful errors, near misses or incidents in last month – worst of 57 mental health trusts in England – for the second year running
  • Percentage of staff suffering work related stress in last 12 months – worst of all 57 mental health trusts in England – even worse than last year
  • Support from immediate managers – worst of the 57 mental health trusts in England – even worse than last year
  • Effective team working – 2nd worst of the 57 mental health trusts in England – even worse than last year
  • Work pressure felt by staff – worst of the 57 mental health trusts in England – even worse than last year
  • Staff feeling satisfied with the quality of work and patient care they are able to deliver – worst of the 57 mental health trusts in England – even worse than last year

Last year, when NSFT would still meet us, we told Board members that to restore staff morale and public confidence, it had to:

  • outline in detail what went wrong at NSFT, who was responsible and the implications for NSFT’s finances and services;
  • ensure that all those responsible apologised directly and sincerely;
  • provide a clear plan to put things right.

None of these things happened. These disastrous staff survey results are the consequence of that cowardice.

If you’re interested, it is this post which got us banned by NSFT.

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One thought on “NHS Staff Survey 2014 – Norfolk & Suffolk NHS Foundation Trust (NSFT) is worst performing mental health trust in England – official

  1. T says:

    The board HAS TO GO. Without huge payoffs for their failure. Staff, service users and carers have been let down to the highest degree possible. The fact the board have denied to meet the campaign following criticism of individual board members just shows the total lack of acceptance that it IS a management problem. If the campaign had praise for the board we would highlight it, unfortunately none is forthcoming  so far.

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