Unacceptable standard of service

[serviceuser]

I am a service user of the mental health services at Northgate hospital in Great Yarmouth.
Could somebody please explain to me why inefficiency and incompetence are so intrinsic to the culture at Northgate, and why the staff at Northgate are simply incapable of learning lessons from previous mistakes and complaints?

Before anybody says “Well it’s basically all down to Jeremy Hunt and the government cuts”, I don’t buy that at all.
Northgate hospital and NSFT had serious problems well before Jeremy Hunt was health secretary. I know this because I used the service back then, or at least I attempted to.
In any case, my experience has been incompetence on ground level with those working on the front line – so it’s not Michael Scott’s fault either, surely?

How many times do I need to inform (multiple) members of staff that my depression is getting worse and that I am experiencing suicidal thoughts before I receive some kind of assistance?

My level of frustration is such that I simply cannot feel sympathy for those going through any kind of restructure. Frankly if I were in charge I would get rid of everybody in the service and start again, but unfortunately the law and the unions prevent incompetent employees being removed from the system. Who suffers as a result?
Service users, of course.

Northgate will likely have ANOTHER body on their hands pretty soon and no doubt the staff will blame Michael Scott and Jeremy Hunt.

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