Radical Redesign Heroes: Where are the TSSers now? Part 5: Kathy Chapman, Operations Director, NSFT

Kathy Chapman was the Director of Operations of Norfolk and Suffolk NHS Foundation Trust (NSFT) and the self-proclaimed architect of the Trust Service Strategy (TSS), otherwise known as the ‘radical redesign’, until her ‘promotion‘ in July 2014. The ‘radical redesign’ was condemned by the King’s Fund in the Health Service Journal (HSJ) and is widely regarded […]

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