EDP: ‘Unforgivable’ – Mental health trust allowed court hospital order to expire

Bed Crisis, Car Crash, Crisis Team Crisis, Dangerous, Discrimination, Kept in the dark, Knowing me, knowing you, aha!, Lorenzo, Press, Questions for the Board, Revolving Doors / By

Jessica Frank-Keyes, Local Democracy reporter of the Eastern Daily Press, writes: Paperwork errors at Norfolk’s mental health trust have risen by more than a third in the past year, it has emerged. The Norfolk and Suffolk NHS Foundation Trust (NSFT) has seen mistakes in sectioning – involuntary hospitalisation – paperwork increase by 36pc in the […]

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CAMHS Crisis: In full: Appalling CQC report into NSFT’s CFYP Youth Services at 80 St Stephen’s

CAMHS Crisis, Car Crash, Community Crisis, CQC Inspection, Dangerous, Dis the CQC, Knowing me, knowing you, aha!, Lorenzo, Meltdown, NSFT Cuts, PR Crisis, Questions for the Board, Radical Restructure, Recruitment Crisis, Revolving Doors, Special Measures / By

We’ve never read a Care Quality Commission(CQC) inspection report as bad as this. CQC finds that the management of Norfolk & Suffolk NHS Foundation Trust’s (NSFT) mental health services for Children, Families and Young People (CFYP) couldn’t run a bath. Toxic trust NSFT’s response was to shamefully abuse the Covid-19 epidemic as an excuse to

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CAMHS Crisis: Service Director of NSFT’s Children, Families and Young People’s mental health services, Rob Mack, needs ‘signposting’ – out of the door

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Last week, the Care Quality Commission (CQC) published a devastating report into the Youth service based at 80 St Stephen’s in Norwich, which is supposed to support young people in Norwich, North Norfolk and South Norfolk. It is the worst report we have ever read, even by the appallingly low standards of Norfolk & Suffolk

CAMHS Crisis: Service Director of NSFT’s Children, Families and Young People’s mental health services, Rob Mack, needs ‘signposting’ – out of the door Read More »

EADT: ‘Bubbly’ 22-year-old’s death prompts coroner to question online drug sales

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Emily Townsend of the East Anglian Daily Times reports: A coroner has questioned online drug sales after a “bubbly” 22-year-old from Suffolk managed to purchase a huge quantity of tablets from regulated websites. Gemma MacDonald, from Stowmarket, died on July 22 after taking a “massive” overdose of medication she bought online, an inquest in Ipswich

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EDP: Mental health trust’s pledge to eradicate out of area placements by 2021

Bed Crisis, Community Crisis, CQC Inspection, Crisis Team Crisis, Dangerous, Dis the CQC, Lorenzo, NSFT - A Warning from History, NSFT Cuts, Press, Questions for the Board, Recruitment Crisis, Revolving Doors, s136 Crisis, Special Measures / By

Geraldine Scott of the Eastern Daily Press reports: The region’s mental health trust has pledged to eradicate the use of out of area beds by 2021. Oh dear. That’s three years away, a national target and seven years after commissioners’ original promise to end the use of out of area beds before the end of

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NSFT Director of Strategy and Resources, Leigh Howlett, leaves the Board of Shame

CQC Inspection, Dis the CQC, Financial crisis, IT, Lorenzo, NSFT Cuts, Recruitment Crisis, Revolving Doors, Special Measures / By

Leigh Howlett was the Director of Strategy and Resources at Norfolk and Suffolk NHS Foundation Trust (NSFT). NSFT’s strategy seems to have been to implement an electronic medical record system that was unreliable and reduced productivity, to accept a smaller proportion of the NHS budget every year and to ignore the findings of the Care

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EDP: Mental health trust boss admits ‘still too many’ patients were sent out of the area as more than £500,000 was spent on doing so last month

Bed Crisis, CAMHS Crisis, Campaigning, Clozapine Crisis, Community Crisis, CQC Inspection, Crisis Team Crisis, Dangerous, Deaths Crisis, Declaration of Interests, Kept in the dark, Lorenzo, March for Mental Health, NSFT Cuts, Press, Questions for the Board / By

Geraldine Scott of the Eastern Daily Press reports: More than £500,000 was spent on sending patients under the care of the region’s mental health trust to other facilities in the last month as bosses admit “still too many” patients were being sent out of the area for treatment. Norfolk and Suffolk NHS Foundation Trust (NSFT)

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Deaths Crisis: Norfolk County Council’s Health Overview & Scrutiny Committee (HOSC) demands answers from NSFT

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County Hall Martineau Lane Norwich Norfolk NR1 2DH Mr M Scott Chief Executive Norfolk and Suffolk NHS Foundation Trust Letter sent by email 9 September 2016 Dear Mr Scott Norfolk and Suffolk NHS Foundation Trust (NSFT) – unexpected deaths Thank you for attending Norfolk Health Overview and Scrutiny Committee (NHOSC) yesterday and presenting NSFT’s response to

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EDP: Union backs Mental Health Watch campaign – and highlights ongoing concerns in Norfolk and Suffolk

Bed Crisis, Community Crisis, Crisis Team Crisis, Financial crisis, Lorenzo, NSFT Cuts, Press, Questions for the Board / By

David Powles of the EDP reports: Bosses of the trust used their recent AGM to proclaim of turning a corner, but Ms Corlett says while some things have improved – there’s a long way to go before staff feel that is the case. She explained: “A lot of staff still feel angry about how change

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Fantasy Island: The CQC Video Files: ‘Effective’

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This ‘corporate video’ was made in preparation for the visit of the Care Quality Commission (CQC) to Norfolk & Suffolk NHS Foundation Trust (NSFT). This visit, which resulted in an ‘Inadequate’ rating and the NHS regulator, Monitor, placing NSFT into Special Measures, took place months after the completion of the interviews for the Alexander Report

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Fantasy Island: The CQC Video Files: ‘Safe’

Community Crisis, CQC Inspection, In NSFT's words, Kept in the dark, Lorenzo, NSFT - A Warning from History, NSFT Cuts, Questions for the Board, Special Measures / By

This ‘corporate video’ was made in preparation for the visit of the Care Quality Commission (CQC) to Norfolk & Suffolk NHS Foundation Trust (NSFT). This visit, which resulted in an ‘Inadequate’ rating and the NHS regulator, Monitor, placing NSFT into Special Measures, took place months after the completion of the interviews for the Alexander Report

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EDP: Mental health trust boss admits staff report should have been handled differently

Community Crisis, Dangerous, IT, Kept in the dark, Lorenzo, NSFT Cuts, Press, Questions for the Board / By

Nicholas Carding of the EDP reports: A governor of the mental health trust has said the publication of the Alexander report should have been handled more openly and honestly. The report, written by Marie Alexander, acting clinical education lead for the trust, was written in 2014 following surveys of staff. Sue Whitaker, who is also

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Couldn’t Run a Bath: Lorenzo Part VII ‘Current status: Awaiting a final resolution to the access issue’

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Wednesday 20 May 2015 17:24 We are in hourly contact with HSCIC and other third parties to resolve the current access issues. The issues are very complicated as there are multiple variables which when amended could impact other areas, unfortunately there isn’t an easy fix. In the last hour we have agreed an approach which

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Couldn’t Run a Bath: Lorenzo Part IV ‘Please try to log-in’

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Tuesday 19 May 2015 08:42 We are still awaiting a final solution to the access issue for Lorenzo. HSCIC have a completed a first fix which will unlock the initial problem for around 1,500 staff, however, there may be a second piece of work that the programme team will need to complete before staff can

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Couldn’t Run a Bath: Lorenzo Part III ‘Resolving Access Issues’

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Monday 18 May 2015 16:02 We are still awaiting a resolution to the access issue for Lorenzo, however, HSCIC are making progress; they have analysed the data and are now working on a fix. We will get in touch with staff to test the fix once it’s been confirmed. Please continue to use MH CareNotes

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Couldn’t Run a Bath: Lorenzo Part II ‘Resolving Access Issues’

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Monday 18 May 2015 14:24 As you may be aware, some staff have not been able to access Lorenzo this morning following ‘go-live’; this is a direct result of a failure in the HSCIC system for allocating access rights – the National Care Identity Service. The programme became aware of the issue over the weekend

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Couldn’t Run a Bath: Lorenzo Part I ‘Lorenzo Access Issues’

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Monday 18 May 2015 09:28 There have been a number of reported instances where users attempting to access Lorenzo receive a ‘generic error contact your administrator’ message. Lorenzo and ICT Support teams are working to resolve this problem, however, we need all instances to be reported via the ICT Service Desk web logging system…

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