Dedicated front line staff continued to do everything they could to offer a responsive service despite the cuts and chaos of the ‘radical redesign’. Their warnings and concerns were largely ignored by the arrogant and complacent management and Board of Norfolk and Suffolk NHS Foundation Trust (NSFT) with appalling results. This ‘corporate video’ was made […]
Fantasy Island: The CQC Video Files: ‘Responsive’ Read More »
Dedicated front line staff continued to do everything they could to offer a caring service despite the cuts and chaos of the ‘radical redesign’. This ‘corporate video’ was made in preparation for the visit of the Care Quality Commission (CQC) to Norfolk & Suffolk NHS Foundation Trust (NSFT). This visit, which resulted in an ‘Inadequate’
Fantasy Island: The CQC Video Files: ‘Caring’ Read More »
This ‘corporate video’ was made in preparation for the visit of the Care Quality Commission (CQC) to Norfolk & Suffolk NHS Foundation Trust (NSFT). This visit, which resulted in an ‘Inadequate’ rating and the NHS regulator, Monitor, placing NSFT into Special Measures, took place months after the completion of the interviews for the Alexander Report
Fantasy Island: The CQC Video Files: ‘Effective’ Read More »
This ‘corporate video’ was made in preparation for the visit of the Care Quality Commission (CQC) to Norfolk & Suffolk NHS Foundation Trust (NSFT). This visit, which resulted in an ‘Inadequate’ rating and the NHS regulator, Monitor, placing NSFT into Special Measures, took place months after the completion of the interviews for the Alexander Report
Fantasy Island: The CQC Video Files: ‘Safe’ Read More »
A brave whistleblower tells Nikki Fox of the BBC that the crisis has not gone away; that the demand for mental health services still far exceeds clinical capacity; that the management of Norfolk & Suffolk NHS Foundation Trust (NSFT) appears to have little understanding of the scale of the problems. The Norwich South MP, Clive
Kept in the Dark: Video: BBC News: Cuts, Crisis and Cover-up at NSFT Read More »
Nic Rigby of the BBC reports: A mental health trust has seen a 41% rise in the number of serious incidents (SIs) – which can include unexpected deaths, injuries or security issues – over three years, new figures show. A Norfolk and Suffolk Foundation Trust report says the number of SIs rose from 161 in
BBC News: Norfolk and Suffolk mental health trust sees 41% rise in serious incidents Read More »
From: NSFT Communications Subject: BBC broadcast on Trust being placed into special measures Dear colleagues, The BBC has just informed the Trust that the report, outlined below, will not be broadcast tonight but on another day this week, yet to be decided. I will keep you updated on their revised schedule. Michael Scott Chief Executive Here’s
In NSFT’s words: Not the Six O’Clock News Read More »
Wednesday 20 May 2015 08:22 We are still awaiting a final resolution to the access issue for Lorenzo. HSCIC are continuing to work on the issue as a priority. So far over 1,000 unique users have managed to log-in and use Lorenzo. We have a fix for users who are only able access one tab
Couldn’t Run a Bath: Lorenzo Part VI ‘Please try to log-in’ Read More »
Tuesday 19 May 2015 08:42 We are still awaiting a final solution to the access issue for Lorenzo. HSCIC have a completed a first fix which will unlock the initial problem for around 1,500 staff, however, there may be a second piece of work that the programme team will need to complete before staff can
Couldn’t Run a Bath: Lorenzo Part IV ‘Please try to log-in’ Read More »
Monday 18 May 2015 14:24 As you may be aware, some staff have not been able to access Lorenzo this morning following ‘go-live’; this is a direct result of a failure in the HSCIC system for allocating access rights – the National Care Identity Service. The programme became aware of the issue over the weekend
Couldn’t Run a Bath: Lorenzo Part II ‘Resolving Access Issues’ Read More »
Nic Rigby of the BBC reports: A mental health trust failed to act on 258 recommendations from 98 reviews into serious incidents, such as patient deaths, a report has revealed. Former Norfolk coroner William Armstrong said the trust’s failure to act was a “serious concern”. Serious incident reviews take place after there are unexpected or
BBC News: Norfolk and Suffolk NHS Foundation Trust failed to act on 258 recommendations Read More »
Mark Shields of the EDP reports: The Norfolk and Suffolk Foundation Trust’s decision follows the decision of the Norfolk and Norwich University Hospital (N&N) to opt out of becoming one of nine pathfinder trusts examining mutual ownership. Chief executive Michael Scott said the decision had been taken by the board in light of feedback from
3. WHAT IS YOUR UNDERSTANDING OF THE LEVELS OF STAFF ENGAGEMENT IN YOUR ORGANISATION(S) AND THE MAIN CHALLENGES YOU CURRENTLY FACE TO IMPROVING THIS? Our staff engagement data is currently poor; NSFT scored very poorly in the 2013 NHS Staff survey, being in the bottom 20% of participants on many measures. Our overall staff engagement
Kept in the Dark: NSFT’s Mutualisation Application Part III Read More »
2. WHAT DO YOU SEE AS THE MAIN BENEFITS OF THE MUTUAL MODEL IN ADDRESSING THE STRATEGIC CHALLENGES IDENTIFIED AT (1) ABOVE AND ON IMPROVING SERVICES TO PATIENTS? 1. Benefit: Employee engagement and morale. NAViGO (a mental health services mutual) reduced staff absence from 6.8% to <3% in the two years after mutualising, and has
Kept in the Dark: NSFT’s Mutualisation Application Part II Read More »
Tom Bristow of the EDP reports: But in a move which has done nothing for staff morale the trust suggested employing workers in low wage countries to talk to mental health patients over Skype, in its application to secure government funding to research the project. The NSFT’s full application for government money to explore becoming
EDP: Move to improve staff morale causes an upset Read More »
Emma Corlett, spokeswoman for Unison at the trust, said: “Our view of the report is that it shows whoever did the application did not have a very clear understanding of the work frontline staff do or the way face-to-face therapy works. “We want a skilled and well-paid workforce here and we should not be looking
BBC News: Norfolk and Suffolk mental health Skype ‘outsourcing’ causes concern Read More »
1. WHAT IS YOUR UNDERSTANDING OF THE MAIN STRATEGIC CHALLENGES FACING YOUR ORGANISATION(S) AND HOW HAVE YOU ADDRESSED THESE TO DATE? 1. Challenge: Rising referrals, and falling revenues on historic block contracts, causing financial pressures. NSFT has demonstrated strategic leadership though implementing a merger of two previous trusts in 2012, and a full redesign and
Kept in the Dark: NSFT’s Mutualisation Application Part I Read More »
Here are some of the ideas that the Board of Norfolk & Suffolk NHS Foundation Trust (NSFT) has told the Cabinet Office and the Department of Health it has planned to improve staff morale and engagement in its mutualisation proposals: “[NSFT] is now developing radical new plans to again reduce costs. These include a root-and-branch
Kept in the dark: Some of NSFT’s ideas to improve staff engagement Read More »
Our initial consideration is converting the entire trust into a typical CIC. This would involve governance changes such as; refining our existing membership model (possibly reducing numbers to include only genuinely active members), a members board (replacing Governors) which will feed input into the main board, elected representatives of both members and of staff on the
The BBC reports: Money spent on sending Norfolk and Suffolk mental health patients to other parts of England almost tripled last month to £600,000, new figures show. A spokesman for the Campaign to Save Mental Health Services in Norfolk and Suffolk said: “NSFT and the local clinical commissioning groups need to properly fund both inpatient
