Couldn’t Run a Bath: Lorenzo Part VII ‘Current status: Awaiting a final resolution to the access issue’

Wednesday 20 May 2015 17:24 We are in hourly contact with HSCIC and other third parties to resolve the current access issues. The issues are very complicated as there are multiple variables which when amended could impact other areas, unfortunately there isn’t an easy fix. In the last hour we have agreed an approach which […]

Couldn’t Run a Bath: Lorenzo Part VII ‘Current status: Awaiting a final resolution to the access issue’ Read More »

Couldn’t Run a Bath: Lorenzo Part IV ‘Please try to log-in’

Tuesday 19 May 2015 08:42 We are still awaiting a final solution to the access issue for Lorenzo. HSCIC have a completed a first fix which will unlock the initial problem for around 1,500 staff, however, there may be a second piece of work that the programme team will need to complete before staff can

Couldn’t Run a Bath: Lorenzo Part IV ‘Please try to log-in’ Read More »

Couldn’t Run a Bath: Lorenzo Part III ‘Resolving Access Issues’

Monday 18 May 2015 16:02 We are still awaiting a resolution to the access issue for Lorenzo, however, HSCIC are making progress; they have analysed the data and are now working on a fix. We will get in touch with staff to test the fix once it’s been confirmed. Please continue to use MH CareNotes

Couldn’t Run a Bath: Lorenzo Part III ‘Resolving Access Issues’ Read More »

Couldn’t Run a Bath: Lorenzo Part II ‘Resolving Access Issues’

Monday 18 May 2015 14:24 As you may be aware, some staff have not been able to access Lorenzo this morning following ‘go-live’; this is a direct result of a failure in the HSCIC system for allocating access rights – the National Care Identity Service. The programme became aware of the issue over the weekend

Couldn’t Run a Bath: Lorenzo Part II ‘Resolving Access Issues’ Read More »

Couldn’t Run a Bath: Lorenzo Part I ‘Lorenzo Access Issues’

Monday 18 May 2015 09:28 There have been a number of reported instances where users attempting to access Lorenzo receive a ‘generic error contact your administrator’ message. Lorenzo and ICT Support teams are working to resolve this problem, however, we need all instances to be reported via the ICT Service Desk web logging system…

Couldn’t Run a Bath: Lorenzo Part I ‘Lorenzo Access Issues’ Read More »

Scroll to Top